Frequently asked questions
Does RETYCHE offer returns and exchanges?
Yes, you are able to return your ONLINE purchases from RETYCHE if the item was not what you had hoped for. Contact our team directly at firstname.lastname@example.org for more info.
What shipping providers do we use?
Within Canada we ship with Purolator. Outside Canada we ship with DHL.
How many days will it take to get my item?
If you selected regular shipping at checkout, your item will be processed and shipped within 3-5 business days. For express, your item will be shipped and processed within 1-3 buisiness days. For international orders, shipping times may vary.
How do we authenticate all our preloved designer goods?
We have a team of luxury experts that handle and closely review all our items in person. As an additional support, we use Entrupy, a technology to support the authentication of luxury leather goods.
email@example.com / 514.797.9638
ONLINE REQUESTS : Monday - Friday 10am - 6pm
SHIPPING AND ORDER UPDATES : firstname.lastname@example.org