Frequently asked questions
Does RETYCHE offer returns/exchanges?
Yes! All online orders are eligible for returns and or exchange if you are not totally satisfied. Please note the return shipping fee is on you.
How long does it take to receive my item?
Shipping within Canada ranges from 2-5 business days. Express shipping is from 1-3 business day. Shipping to the USA is 3 business days to 1 week. Contact us directly for info on international shipping outside North America.
How does RETYCHE authenticate all it's items?
We have a team of luxury experts that handle and closely review all our items in person. As an additional support, we use Entrupy, a technology to support the authentication of luxury leather goods.
Do designer shoes run true to size?
- Gucci: Gucci shoe sizes tend to run large. It's recommended to go down half a size or even a full size for a better fit.
- Prada: Prada shoe sizes tend to run true to size. It's recommended to stick with your usual shoe size for a comfortable fit.
- Jimmy Choo: Jimmy Choo shoe sizes tend to run true to size or slightly small. It's recommended to stick with your usual shoe size, but if you have wider feet, you may need to go up half a size.
- Louboutin: Louboutin shoe sizes tend to run small. It's recommended to go up half a size or even a full size for a better fit.