CONTACT/ FAQ

Company details

RETYCHE
Mon-Fri: 10am to 6pm

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Frequently asked questions

1. Frequently Asked Questions
1.1 What currency will I be charged in?

You will be charged in Canadian Dollars. Taxes are applicable to every purchase. All tax rates will vary depending on the location of the checkout. 

1.2 What forms of payment do you accept?

We accept store credits, PayPal and all major Credit Cards:

  • American Express
  • MasterCard
  • Visa
1.3 Can I pay in person?

We offer customers in Montreal and Toronto to pay and pick up their items at our Montreal and Toronto locations. If you choose to pay in person, we accept cash and all major Credit and Debit Cards.

1.4 How can I cancel an order?

All orders that have not been shipped may be canceled. Please contact us via email at [email protected] and have your order number available.

1.5 How does RETYCHE determine their pricing?

We price our products competitively. All prices are determined by researching comparable items, considering the retail value, the condition, year, and rarity of the item.

1.6 What are RETYCHE's consignment conditions?

All items will be subject to a 60%/40% split – where the consigner received 60% of the net sales price. Your consignment item will be set at an even sales price. All prices are subject to change as additional fees attached to consigning your item have not been calculated. As RETYCHE™ is a registered business, we must attach the accurate sales tax on the item based on the place of purchase. 

 

If you'd like more info please write to: [email protected]

1.7 Do you have sales?

We have sales and promotions several times a year. Just subscribe to our mailing list to be notified!

1.8 I've just placed an order. What does it come with?

Many of our items come with original tags, boxes, dust bags, and authenticity cards. When available, the original packaging will be mentioned in the item description. All items are boxed and packaged with RETYCHE packaging to secure your purchase when mailing. 

1.9 I need more info on condition rating scale.

We photograph and describe each handbag as accurately as possible, noting any signs of wear in the description under "Condition" so you know what to expect. All photographs are taken by our photographers, and not sourced from the Internet.

A numerical rating specifies the condition of each item. An overview of the ratings can be found below:

CONDITION RATING
10/10 - Brand New Condition. Original tags still attached.

9/10 - Excellent Condition. Minimal signs of wear, if any marks are visible it is due to handling. 

8/10 - Very Good Condition. There may be slight signs of wear.

7/10 - Good Condition. Some signs of wear due to regular use.

6/10 - Fair Condition. Discolorations, visible wear or other marks.

5/10 - Damaged Condition. Obvious signs of use such as scratches and stains.

Our locations

Come visit one of our locations today!

Toronto

SHOWROOM -- 1240 Bay St Suite 604, Toronto, ON M5R 2A7

Mon-Fri 10am to 6pm, Sat-Sun by appointment
Montreal

MAISON ELAMA -- 2305 Rockland Rd, Mount Royal, Quebec H3P 3E9

Mon-Fri 10am to 6pm Sat-Sun 10am to 5pm