SHIPPING & RETURNS

 

RETURN POLICY

SPECIFIC TO ONLINE SALES

We guarantee the authenticity and condition of every item we sell.

Upon receiving your item, you have 2 business days to contact us if you are
not completely satisfied with your purchase. We will send you a return
authorization number (RAN) and instructions on how to return the item.
Once you receive your RAN, you will have 5 business days to ship the item
back to us.

Please note that you are responsible for the return shipping expense. We also
recommend insuring your shipment for the appropriate amount. Your return
will be processed within 10-14 business days. (confirm with merchant
processor)


SENDING THE ITEM BACK
Please do not remove the Authenticity Tag attached to your item. The item
must be returned in the condition that you received it. The product must not
have been worn, or show any signs of use. The item must be returned with all
original tags, packaging, and other accessories (such as original box, dust
bags, straps, authenticity cards, etc.) that were received with the order.

REFUND VS. STORE CREDIT
You will be given the option of a store credit or a full refund.

REFUND
You will be issued a refund for the original sales price and any taxes paid in
the same form as the original payment method. Please note that this refund
will not include any original shipping charges.

Refunds will only be issued once we have received the item. Please allow up
to 3 business days from the time the item is received at our office for the
refund to be issued. The refund will appear on your billing statement 10
business days after the date of refund – however this may vary depending on
your credit card company or bank.

STORE CREDIT
You will be issued a store credit for the original sales price and any taxes
paid. You can use your store credit to purchase other products on the website
after it has been issued. Your store credit will never expire. Please note that
this credit will not include any original shipping charges.


SHIPPING AND CUSTOMS
We ship our products worldwide! All shipping charges will be calculated
during checkout.

PICKUP
We offer free pickups at our Montreal and Toronto locations. Contact us to
find out more information.
PROCESSING TIMES
Items are generally shipped within 1-3 business day following receipt of
payment and approval. Deliveries are based on business days (Mon-Fri
except Holidays).


SHIPPING METHODS
We offer standard and express shipping. Please contact us before placing your
order to let us known of special instructions or requests.
SHIPPING TIMES
Shipping times vary based on the shipping destination and shipping method.
Orders being shipped to the US or internationally may incur delays because
of customs. Typically orders will take 5-10 business days from the time of
order until delivery.

TRACKING
All orders are sent including a tracking number. We will send an email
notification including tracking information when your package has shipped.

CUSTOMS AND DUTIES
Orders shipped outside of Canada are subject to import taxes, duties and
other fees imposed by the destination country. Customers are responsible for
any duties, taxes and customs fees imposed by your country upon delivery.
We mark all customs forms as used items (not stating the brand) and value
the item at full purchase price (minus shipping).